Returns & Refunds

 

RETURNS & REFUNDS

If you need to return your order, you may send your item(s) back for a refund of the purchase price within 45 days of placing your order. For items that arrive damaged or defective, we must be notified within 3 days of delivery.

To return an item in its original packaging, please email us at contact@codetechwallet.com with your full name, order number, original payment method, and a photo of the item you wish to return. Once your request is received, we will provide the instructions needed to complete your return or exchange. Returned items must be unused or in like-new condition, without scratches, dents, or other damage, and must be returned in the condition and original packaging in which they were received. A wallet is considered used if it has been used beyond an approximate test period of twenty five ejections or shows any of the damage described above. Any item sent to CODE 118 without prior notification and approval cannot be processed. Please contact us first and wait for approval so we can properly assist you. Original shipping costs are not included in returns.

Please note: Tracker Cards that have already been paired with a phone cannot be returned.

Engraved items are final sale. No changes, cancellations, or refunds are available after an order has been placed. Please carefully verify your engraving text before submitting your order.

Returns are free for US customers on orders over $100. Return costs for countries outside the US are not covered by this policy and are the responsibility of the customer. Shipping charges from the original order are not refundable. Returns cannot be made and all sales are final for replacement products, free gifts, or products purchased through third parties such as Amazon.

After your item(s) have been returned, please allow 2–3 business days for assessment. A member of our team will then process your refund and notify you by email.